Return Policy

Return Policy:

At Forever Yours Moissanite, we value customer satisfaction and strive to provide a hassle-free experience with our products. In the event that customers are not entirely satisfied with their orders, we have established a comprehensive return policy to address their concerns. Please review the following general terms of our return policy:

1. Eligibility for Returns, Exchanges, and Refunds:
   • Products eligible for returns, exchanges, or refunds are limited to items purchased directly from Forever Yours Moissanite.
   • Returns, exchanges, or refunds are typically applicable within a 7 day timeframe from the date of purchase, or contact our customer support for the specific time limit.
   • Certain products, such as personalized or customized items, perishable goods, and digital downloads, We hold no responsibility if the wrong size has been ordered on your behalf and are exempted from return or refund eligibility.
2. Condition of the Returned Items:
   • We insure all products leave our site in perfect order. To qualify for a return, exchange, or refund, the product(s) must be in their original condition, unused, undamaged, and in the original packaging.
   • All included accessories, tags, labels, and manuals should be returned along with the product(s).
   • If the returned items are damaged due to improper handling, neglect, misuse, or any other reason not attributable to Forever yours, we reserve the right to reject the return or provide a partial refund.
3. Return Process:
   • To initiate a return, customers are required to contact our customer support team either via phone, email, or through our website's dedicated return portal. Please provide the necessary details such as order number, product details, and reason for return.
   • Our customer support will guide customers through the return process, providing instructions and any required documentation.
   • Customers may be responsible for the shipping costs associated with returning the product(s) unless the return is due to an error on our part, such as shipping the wrong item or a defective product.
4. Refunds and Exchanges:
   • Once the returned items are received and inspected, we will notify the customer regarding the approval or rejection of their return.
   • Approved returns may be eligible exchange and product availability.
   • Refunds will generally be issued using the original payment method.
   • Exchanges will be subject to product availability, and any price differences may need to be settled accordingly.
5. Exceptions and Special Cases:
   • In the case of damaged, defective, or incorrect items received, we encourage customers to contact us immediately, providing necessary details and supporting evidence. We will resolve such cases on a priority basis.
   • If the return request falls outside the specified timeframe or does not meet the eligibility criteria, we reserve the right to decline the return or provide alternative solutions on a case-by-case basis.